In the event of unsolvable problems with the operation of a Steam account or games purchased through this service, many users prefer not to waste time searching for information on the Internet, but immediately contact technical support. This is primarily due to the theft of accounts, items and other situations in which a number of actions should be taken immediately. In this article, we'll cover the available way to contact Steam Support.

It used to be much easier to write a letter to the specialists of this service than it is now. In recent years, the service has significantly redesigned its help section, and now, instead of the available buttons, it is suggested that you first read a series of information that can help in fixing the problem. However, sometimes this is not enough, and users decide to personally contact support by sending them a letter. Let's take a look at the available ways.

Method 1: Login is possible

When you have the opportunity to go to your profile, this greatly improves the situation and makes it easier to contact Steam representatives later.

Steam client

Using the program running on a PC, you can easily access all sections of the service's help, where you can also start correspondence with the support service.

  1. Open any internal browser window and in the menu bar click on "Reference" > "Steam Support".

  2. Select the game or section that interests you.

  3. Not all subsections related to solving one problem have a button to create your own case. Therefore, you will need to navigate within the selected rubric on different topics in order to find the offer. "Contact Steam Support".

  4. As everyone knows, the support does not always respond quickly, and the formulation of the question not according to all the rules only exacerbates the situation. Try to describe the problem in as much detail as possible, if possible, demonstrate it with a screenshot. The application page has instructions on how to submit an application.

    5. The text of the question can not be translated into English, as the company also has representatives of Russian-speaking support. However, according to some users, the Russian-speaking department processes requests more slowly.

    Browser

    If it is necessary to access through a web browser (for example, in situations where the client cannot be launched), all actions will be exactly the same, with a few exceptions. To go to support, you need to go to any Steam page and at the top of the page click on "Support".

    A page similar to the one that can be launched through the Steam client will open. Further actions are no different from those described above.

    Method 2: Unable to sign in

    Due to hacking, forgotten password, problems with mobile authenticator and other difficulties, the user is not even able to log into his account. In such a situation, the circle of solving problems for him is greatly narrowed, which, however, is obvious: it is unlikely that any other problems will be of interest to a player who cannot even enter his profile. If through a web browser window "Supports" all the time it will redirect you to the authorization form, through the same window opened with the help of the client, the list of available solutions to problems is reduced in advance.


    Additional Information

    Users who have previously contacted technical support may remember that it was possible to create a special support account in the service, through which a dialogue was conducted with a Steam help representative. Now this function is not available, and the ability to communicate with the caliper has been significantly reduced. However, you can still contact help for various questions, and the answer will come to your request page and will be duplicated on the contact email.

    You now know how to contact Steam Support to resolve problems with games, billing, or an account on this gaming system.

The Steam service is a popular online playground that contains a large number of popular computer and console games. Here can play both completely free and for money. Most free products have built-in stores that sell character items, interface decorations, sound theme changes, and the like.

Many players are faced with the need to contact the technical support of the Steam service. This happens for various reasons: someone had things stolen from their account due to the negligence of the owner, someone cannot figure out how to perform certain actions correctly, someone else's account was hacked and he lost access to it. By contacting the steam support department, you can quickly fix such problems and restore justice.

Do I need to register to get help on Steam

If a person is an active player of the service in question, then by default he can use the support service and no special registration is required for this at all. As soon as a person has created an account on Steam, he automatically gets the opportunity contact the technical department and ask for help with its difficulties.

Registration on this site is completely standard and without problems - the first thing you need to do is download launcher Steam, which takes just a couple of megabytes. Next, it starts downloading and installing the entire application, which eventually needs to be launched. The next step is to select the registration point and enter the required data. After confirming your account by e-mail, you can safely use it.

Steam support section

To contact technical support representatives in order to get any help or clarification from them, just find in the running Steam program button called"Contact support", or follow the links https://support.steampowered.com or https://help.steampowered.com/ru/ .

The system will immediately prompt the user to select the subject of his request, as well as to clarify information about the product in which the problem has occurred. Here it is important to accurately indicate the data so that they are adequately processed by the relevant specialists.

In a special field, you must describe your problem in detail and in an understandable language, it is advisable to confirm it with additional information - screenshots, receipts for the purchase, etc.

Frequently asked Questions

Since the number of users on Steam is in the tens of millions, it is quite natural that administrations are often asked very similar template questions. In order not to answer the same thing every time, it was created special section titled "Frequently Asked Questions". Here are the most important answers to the problems that players often encounter.

You can find this section on the Steam website quite simply - you just need to go to the community site, find the section " Management”, then select the sub-item regarding support and find the sub-item with the most frequent questions there. You can also find a search bar on the site and enter a query about frequently asked questions there. So you can find not only official, but also many useful user manuals.

Where to write to the support service

In order to safely get answers to your questions in Steam Help, you need to log in to the service website, select the menu item " Support and fill out the provided form. It must indicate topic of the appeal, select the product and category, the question for which you are interested in, and also in the special field "Your question" enter detailed information about what happened and ask for specific assistance measures.

Everything is quite simple, but many beginners will not be able to take advantage of this opportunity - for starters need to spend at least $5 on your account.

Can I contact by phone or skype

A detailed study of the Steam site, no mobile number or Skype address for contacting for help can be found. Most likely, at the moment there is simply no such possibility, although it is possible that there are some American numbers where you can call, but you need to be prepared for the fact that you will have to speak English there.

Using Communities and Groups

With the current development of social networks, almost every major service strives to be present in them, create its own large community and try to maintain an active life in it. In the case of Steam, this is completely true - there is an official group of the site even in Russian In contact with. It is available at https://vk.com/steam.

To apply here with your question, you just need to correctly compose your message and send it to one of the administrators indicated on the page. You can also write a question in one of the existing discussions and user conversations that admins often view.

How long to wait for an answer

If you successfully sent your message to the moderators for consideration, then a natural question arises - how long will you have to wait until you are pleased to answer. Russian service steam support - complete unpredictability And to answer through how many they respond specifically impossible. The answer can come in 20 minutes, in a day or in 3 days - it all depends on how it turned out to be in the queue for consideration, whether it was correctly compiled and whether the problem is relevant.

When can Steam return things?

If a player has been the victim of trouble and lost items on their game account, they can expect them to be returned. But only in some cases.

If there was a deception

If a person was brazenly deceived and his items were taken away, you should immediately contact the Steam support and tell about what happened, confirming your story with some facts (screenshots, etc.). If the administration considers the story to be true, then the player will be returned his things, and the deceiver will be blocked.

Cases of non-payment

If the player was required to make certain payment, after which he received access to extended content, then after he delays the required payment, his opportunities will also be curtailed. Fixing the problem in this case is extremely simple - you just need to pay for the selected game.

Account hacking

If a player's account has been hacked, then when contacting support, it will be unambiguously restored and all the things that were stored on it will also be returned. This is a typical procedure that many people experience.

Can they not return

A lot of scammers are trying to lure items from the administration for free, portraying victims of theft and deceit. Naturally, they are calculated very quickly and do not get what they want. If you want to join them, then be sure - you won’t get much from Steam this way.

Also stolen or otherwise lost items may not return if a person has not provided enough evidence in his favor and the administration simply cannot verify the veracity of his words.

What is VAC protection

VAC stands for Valve Anti-Cheat and is the company's own development, created to combat dishonest gamers. This protection appeared in 2002 and has been constantly improved since then. If a person trying to cheat in a VAC-protected game, he will most likely be calculated, and his account will be permanently banned. Valve is very critical of cheaters. And if there is at least a suspicion, then the account is blocked without the possibility of recovery:

This is the information you should know about Steam and how to defend your rights here if necessary. Usually, contacting the support service gives the desired result, and administrators restore the violated justice.

Hello, I decided to write this article, as I recently restored my clothes and my account. You may think that this is very simple and clean. But no. There are a huge number nuances, the correctness of the submission of the text to support, in general, you will learn about this today.

All information that I will present is taken from Steam Policies, that is, I do not invent anything, but only give facts.

Since I will be describing slightly different concepts, I will divide the article into topics and subtopics.

1. When support returns items/gifts?

You may think that support returns things in any cases where you have been hacked or deceived. But it's not. Let's consider each of the situations:

1.1 Steam will refund items in case of cheating?


No, Steam will not return your items in cases of fraud or divorce. Why? Because you yourself fell for it, the Steam trade system asks for confirmation for the trade 2 times and you had to check all this. Unfortunately this is the case, you must be careful during the next exchange, because many people want to take possession of free clothes. So:
Steam does not return your items if you have been cheated in the exchange.

1.2 Steam returns items if they were recalled for non-payment?


Yes. Support has the right to return your clothes if you received an item in exchange that was purchased illegally. For example: someone bought a lasso in DotA from a PayPal account and exchanged it for 13 keys, the lasso was revoked, and you don’t have the keys, but it doesn’t matter, because Steam will return your items to you. But there is a note at this point:
In such a situation, items are returned only once!

1.3 Steam will return items to me as a result of account hacking?


Brace yourself. Steam does not return your items as a result of a hack. Yes, yes, I know this is very strange, I do not support this myself, but as Steam explains: the security of your account is on you, you yourself must protect it. I think this is not right on their part, anything can happen, they could have returned the first time, although there are rumors that support returns things, but in rare cases.
Steam does not return your items as a result of a hack.

1.4 Why?


I won't carry any extra nonsense. I think this is a protection against "dupping" things, but as the Steam workers themselves write: You should think for yourself what you are doing before you complete the exchange, check if everything is correct.

If, according to the above points, things will not be returned to you, then complain to the user. This is the least you can do to improve the community Steam.

2. VAC anti-cheat system.


What is VAC? VAC - Valve Anti Cheats or just an anti-cheating system. Everything is simple here. Just one rule:
Valve will never take a VAC off your life.

3. How to write to support?

Writing in support is like an art, you need to correctly report the idea, think up something, in general, do everything beautifully and competently. Let's get started.

3.1 Which language to choose for the application?

It's all a little tricky here. If you can write in English, then write in it - this will speed up the review process at times, but if you cannot write an application in English, then write in Russian, you do not need translators and any incomprehensible words. The fact is that the support is either Russian or English. If you write in English using a translator, the American support will not understand, because they are Native Americans and it will be difficult for them to understand the translation of Google translator. All in all:
We use the language that we know more.

3.2 How to fill your "story"?

The main thing in your application is evidence. Evidence, proof - call it what you want, but it's the main thing in your application. What evidence do you need to provide:

  • 1 - Your EMail to which your Steam account was registered.
  • 2 - Old password.
  • 3 - Keys from the games that were activated on the account.
  • 4 - Wallets from which you replenished your account or replenishment checks.
    An example of an ideal application submission with evidence:

    Pour more water, but do not say too much.

    Thanks for reading, bye everyone.

    • Foreword

    Purpose of support

    Steam Support, aka "Steam Support", "Steam Support" and "Steam Support", can help you recover your lost or stolen account, solve a problem with a Valve game, return stolen items from your inventory, assist with payment games and more.

    Steam Support Account

    Remember!
    You can't use your Steam account to sign in to your support account.

    Account from Steam Support - this account is from Steam Support.
    Your Steam account is an account from Steam.

    If you want to ask a support question, then you must register on the technical support site.

    If your account has been hacked, then create a new mail and register from it!

    I have everything in English! What to do?
    At the very bottom of the page there is a list of languages. Click there and select "Russian".

    Support site

    Signed up for a support account? Excellent!

    Contacting support

    If you still did not find the answer to your question in any of the sections, then feel free to click on the button " Contact support", Which is located in both sections.

    Contacting support

    Describe your problem as clearly and distinctly as possible.
    Be sure to attach evidence that this is your account to the question.

    • If you made purchases on the Steam store using a credit card, please confirm the type of card (Visa, Mastercard, Discover, American Express), the full name of the owner, and the first and last four digits of the number.
    • If you have activated a game purchased in the disc version, please write by hand the number of your appeal in tech. support: XXXX-XXXX-XXXX (number of your appeal) on a card or sticker with a key and send a digital photo or scan of this key in .jpg format.
    • If you made purchases in the Steam store via WebMoney/Yandex, please provide a screenshot of the full receipt with the transaction number from this purchase on your WebMoney/Yandex account. The transaction number consists of 16-18 digits. In Yandex, it is indicated in the "Client ID" field, in the details of the operation, in WebMoney - in the "Note" field.
    • If you have made purchases in the Steam store through Qiwi, please provide a screenshot of the full receipt with the transaction number from this purchase on your Qiwi account.

    Below are examples of how you should and should not contact support.

    Posted a question? Now submit it by clicking "Ask a question"!

    The reply is in process

    Support receives tens of thousands of questions, and fewer than 50 employees, so be patient and wait for an answer. And they will definitely answer you.

    Support responds depending on the workload. As a rule, the response time takes from two days up to one month. You should not add messages like “When will you answer?”, “Have you forgotten about me?” And so on.

    If they don't answer you, then don't close the question and create a new one otherwise you will wait even longer.

    Many users using the Steam online client may encounter various problems related to both games purchased and launched through Steam, and the operation of the specified game client (for example:). In an attempt to fix the dysfunction that has arisen, they try to send a letter to Steam support, which can be quite a difficult task. In this article, I will talk about contacts for help on Steam, describe the specifics of her work, and explain how to write to Steam support.

    STIM support - slow and not always efficient

    As you know, the STIM support service is a structural solution of the Valve company, designed to help solve the user's problems while working with the digital distribution service for computer programs "Steam".

    Customer service complaints have long been a headache for Valve. Users complain about the slow work of support (sometimes you have to wait several weeks for a response from the support service), about the lack of qualifications of employees, about inefficient solutions that do not solve the problem. The presence of these and similar problems inspires Valve to invest additional funds in the development and improvement of technical support capabilities, increase in staff and staff development, and carry out a number of structural and functional changes.

    In particular, recently the number of support staff has grown almost 5 times. The response time to user requests has been significantly reduced, the average number of which is 75,000 hits per day. If earlier the user waited about a week for an answer to his question, now the problem is solved within 24 hours for 98% of user requests.

    At the same time, the English-speaking support works several times faster than the Russian-speaking one (which is natural). And the most popular topic of user cases is refunds (check out support statistics at store.steampowered.com).

    How to ask for help on Steam

    If a couple of years ago it was quite simple to write a letter to the Steam technical support service (the request text was typed on a special page), then now the specified request form no longer works. Most users attempting to contact support are greeted with an automated support page where anyone who is interested can try looking for typical solutions to their problem. The specifics of working with requests to the support service are given on the Steam community website.

    There is also no form for writing a specialized letter in support today (which causes obvious displeasure of users). However, you can use two main options to contact support:


    Other methods are currently not effective. Steam experts recommend, first of all, referring to the functionality of the aforementioned automated solution service, which provides answers to template user questions (account hacking, theft of funds from an account, dishonest exchange and other related analogues).

    Conclusion

    The Steam Help Desk is now a Valve solution designed to help resolve user issues while using the Steam digital client. At the same time, the high load on this service inspired Valve to make a number of decisions that can increase the efficiency of this service, improve its quality and overall level of functionality. The near future will show how effective the adopted decisions will be.